Privacy Policy
This Privacy Policy explains how Biohax Ltd (“Biohax”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website biohax.co.uk (“Site”).
We are committed to processing personal data in accordance with the UK GDPR and the Data Protection Act 2018.
⸻
1. Who We Are
Biohax Ltd
Registered in the United Kingdom
Email: sales@biohax.co.uk
We are the data controller for the personal information collected through our Site.
⸻
2. Information We Collect
We collect the following categories of personal data:
A. Information You Provide Directly
•Name
•Email address
•Shipping address
•Billing address
•Phone number
•Account login details (if you create a Biohax account)
•Order information
•Messages submitted to us via forms, email, or support channels
•B2B enquiries (including business name and contact information)
B. Payment Information
We do not store full payment card details.
Payments are processed securely by:
•Shopify Payments
•Stripe
•PayPal
•Apple Pay / Google Pay (where applicable)
These providers process your payment data according to their own privacy policies.
C. Automatically Collected Information
When you visit the Site, we automatically collect:
•IP address
•Browser type
•Device type
•Operating system
•Page views and site navigation behaviour
•Approximate location (city-level)
•Referral URLs
•Time spent on pages
•Shopping behaviour and abandoned carts
D. Cookies & Tracking Technologies
We use cookies and similar tracking technologies for:
•Shopify basic functionality
•Checkout and cart functionality
•Performance and analytics
•Advertising and retargeting
•Fraud detection and security
This includes:
•Google Analytics
•Meta Pixel
•Shopify Analytics
•Email tracking (for open rates & link clicks)
You may control cookies via your browser settings.
⸻
3. How We Use Your Information
We use your personal information to:
A. Fulfil Orders
•Process and deliver your order
•Communicate about your order status
•Manage returns and customer support
B. Provide and Improve Our Services
•Improve website navigation and user experience
•Analyse performance and product interest
•Maintain the functionality of your account
C. Marketing & Communications
•Send email updates, offers, or newsletters
•Run remarketing ads
•Respond to B2B or wholesale enquiries
You can opt out of marketing emails at any time.
D. Legal & Security
•Detect and prevent fraud
•Maintain platform security
•Comply with legal obligations
⸻
4. Sharing Your Information
We share your information with service providers who help us run our business:
A. With Service Providers
•Shopify (website platform, analytics, checkout)
•Payment processors (Shopify Payments, Stripe, PayPal)
•Email platforms (Klaviyo, Shopify Email)
•Shipping partners (Royal Mail, DPD, DHL, etc.)
•Tracking / analytics providers (Google Analytics, Meta Pixel)
These partners process data strictly in accordance with our instructions.
B. Legal Requirements
We may share data when required by law, government authorities, courts, or to protect our rights and security.
We do not sell personal data.
⸻
5. International Data Transfers
Some of our service providers (including Shopify) may process data outside the UK.
Transfers are protected by:
•UK GDPR adequacy regulations
•Standard Contractual Clauses (SCCs)
•Equivalent safeguards approved by regulators
⸻
6. Data Retention
We retain personal data only as long as necessary for:
•Fulfilling orders
•Providing customer support
•Complying with legal, tax, and accounting obligations
•Resolving disputes
Typically:
•Order data: 6 years (legal requirement)
•Account data: until deleted
•Marketing data: until you unsubscribe or request deletion
⸻
7. Your Rights (UK GDPR)
You have the right to:
•Access your data
•Correct inaccurate data
•Delete your data (“Right to be forgotten”)
•Object to marketing
•Restrict processing
•Port your data to another service
•Withdraw consent at any time
•Make a complaint to the ICO
Contact us at sales@biohax.co.uk to exercise these rights.
⸻
8. Children’s Privacy
Our site is not intended for individuals under 18.
We do not knowingly collect children’s data.
⸻
9. Data Security
We implement technical and organisational measures to protect your data, including:
•Shopify’s PCI DSS-compliant infrastructure
•Encrypted payment processing
•Secure access controls
•Fraud detection systems
•HTTPS across the entire site
Despite this, no system is completely secure — we take reasonable steps to safeguard data.
⸻
10. Third-Party Links
Our Site may contain links to other websites.
We are not responsible for the privacy practices of third-party sites.
⸻
11. Changes to This Policy
We may update this Privacy Policy occasionally.
The updated version will always be posted on this page with the “Last updated” date.
⸻
12. Contact Us
For any privacy-related questions or requests:
Biohax Ltd
Email: sales@biohax.co.uk
Last updated: 23/11/2025
Questions We Are Frequently Asked
We focus on purity, precision and function — formulas built only from essential compounds that deliver real value, without fillers or unnecessary ingredients.
Each formula supports specific pathways. Choose the one that aligns with your goals or with what you feel your body needs most.
Yes. Our minimalist approach makes stacking products in the Raw collection easy. If you’re combining several for the first time, introduce them gradually.
No harsh solvents, no synthetic fillers, no unnecessary additives. We source from trusted, traceable suppliers and verify every batch to meet strict purity and quality standards.
Yes, our Bits are safe for sensitive teeth. We use Nano-hydroxyapatite in our Fluoride-Free formula, a mineral that's been proven to strengthen and remineralize enamel and help fight sensitivity.
Read the nHAP Study here and read more information about it here.
We also recommend talking to your dentist about Nano-hydroxyapatite or when making any changes to your oral care routine.
Whilst our products are light on the stomach and have no hidden nasties, if you’re taking medication or managing a medical condition, it would be wise to speak with a healthcare professional before adding new supplements.
We believe in our products so strongly that we take the risk off your shoulders. If you’re not satisfied within 30 days, just reach out — we’ll replace it or refund it. No forms, no hoops, just a guarantee backed by our conviction.
It’s our way of removing the risk for you. If you’re not satisfied with your purchase within the first 30 days, reach out to us and we’ll make it right with a replacement or refund. No complicated forms. No hoops. Just a straightforward guarantee that you should feel confident about what you’re buying.
