Terms of Service
Welcome to Biohax Ltd (“Biohax”, “we”, “us”, “our”).
By accessing or purchasing from biohax.co.uk (“Site”), you agree to be bound by these Terms of Service (“Terms”).
Please read them carefully.
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1. About Us
Biohax Ltd
United Kingdom
Email: sales@biohax.co.uk
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2. Use of the Website
By using our Site, you confirm that:
•You are at least 18 years old
•You agree to these Terms
•You will not use the Site for unlawful purposes
•You will not interfere with its security or functionality
We reserve the right to refuse service to anyone for any reason.
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3. Products
Our range includes:
A. Raw Collection
Products made from natural ingredients for general consumer use, compliant with UK supplement regulations.
B. Lab Collection
Research-grade materials intended strictly for laboratory, technical, and analytical use.
These products:
•Are not intended for human consumption
•Cannot be used as cosmetics, supplements, or therapies
•Must be handled responsibly by trained individuals
By purchasing Lab Collection items, you confirm you understand their intended purpose.
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4. Orders & Payment
When placing an order, you agree that:
•All information provided is accurate
•You are authorised to use the payment method selected
•You will pay all charges displayed at checkout
We reserve the right to:
•Cancel orders
•Limit quantities
•Reject transactions suspected of fraud or misuse
Payments are processed via Shopify Payments, Stripe, PayPal, or other secure providers.
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5. Shipping
We ship throughout the UK.
Delivery estimates are guidelines, not guarantees.
Once shipped, delays caused by couriers, customs, or external factors are outside our control.
Full details are available in our Shipping Policy.
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6. Returns & Refunds
We accept returns of unopened and unused products within 30 days of delivery.
To initiate a return, contact us at sales@biohax.co.uk.
We cannot accept returns for:
•Opened or used items
•Lab Collection products that have been unsealed
•Items not purchased directly from our Site
Refunds are processed once the returned goods are inspected.
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7. Pricing & Availability
Prices may change without notice.
All products are subject to availability.
We reserve the right to discontinue or modify any product at any time.
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8. Accuracy of Information
We aim to provide accurate, up-to-date information.
However, we do not guarantee:
•Product descriptions
•Pricing accuracy
•Website content
•Availability
The Site may contain typographical errors or inaccuracies.
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9. Research-Grade/Lab Products Disclaimer
Lab Collection items are sold strictly for:
•Laboratory use
•Technical experiments
•Analytical applications
They are not:
•Supplements
•Cosmetics
•Medicines
•For ingestion or topical use
•For any human or animal application
Biohax is not liable for:
•Misuse of Lab products
•Use outside intended purpose
•Results of experiments or research
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10. Intellectual Property
All content on the Site — including logos, branding, graphics, text, and images — is owned by Biohax Ltd or licensed to us.
You may not:
•Copy
•Reproduce
•Modify
•Distribute
•Exploit any part of the Site without written permission.
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11. Third-Party Links
The Site may include links to third-party websites.
We are not responsible for their content, policies, or actions.
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12. Account Responsibility
If you create an account:
•Keep your login details secure
•You are responsible for all activity under your account
•Notify us immediately of any unauthorised use
We may suspend or terminate accounts that breach these Terms.
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13. Limitation of Liability
To the fullest extent permitted by UK law:
•We are not liable for indirect, incidental, or consequential damages
•We are not responsible for losses caused by misuse of products
•Total liability for any claim will not exceed the amount paid for the order in question
Nothing in these Terms limits liability for death or personal injury caused by negligence.
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14. Indemnification
You agree to indemnify and hold harmless Biohax Ltd from any claims arising from:
•Use of our products outside their intended purpose
•Violation of these Terms
•Misuse of Lab products
•Breach of any law or third-party rights
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15. Governing Law
These Terms are governed by the laws of England and Wales.
Disputes shall be handled exclusively by courts in England and Wales.
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16. Changes to These Terms
We may update these Terms at any time.
The latest version will always appear on this page.
Continued use of the Site constitutes acceptance of the updated Terms.
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17. Contact Us
For any questions about these Terms:
Biohax Ltd
Email: sales@biohax.co.uk
Last updated: 23/11/2025
Questions We Are Frequently Asked
We focus on purity, precision and function — formulas built only from essential compounds that deliver real value, without fillers or unnecessary ingredients.
Each formula supports specific pathways. Choose the one that aligns with your goals or with what you feel your body needs most.
Yes. Our minimalist approach makes stacking products in the Raw collection easy. If you’re combining several for the first time, introduce them gradually.
No harsh solvents, no synthetic fillers, no unnecessary additives. We source from trusted, traceable suppliers and verify every batch to meet strict purity and quality standards.
Yes, our Bits are safe for sensitive teeth. We use Nano-hydroxyapatite in our Fluoride-Free formula, a mineral that's been proven to strengthen and remineralize enamel and help fight sensitivity.
Read the nHAP Study here and read more information about it here.
We also recommend talking to your dentist about Nano-hydroxyapatite or when making any changes to your oral care routine.
Whilst our products are light on the stomach and have no hidden nasties, if you’re taking medication or managing a medical condition, it would be wise to speak with a healthcare professional before adding new supplements.
We believe in our products so strongly that we take the risk off your shoulders. If you’re not satisfied within 30 days, just reach out — we’ll replace it or refund it. No forms, no hoops, just a guarantee backed by our conviction.
It’s our way of removing the risk for you. If you’re not satisfied with your purchase within the first 30 days, reach out to us and we’ll make it right with a replacement or refund. No complicated forms. No hoops. Just a straightforward guarantee that you should feel confident about what you’re buying.
